Privacy Policy
Last updated: September 29, 2026
This policy explains what data we collect, how we use it, and your choices.
1. Scope
This policy applies to information collected through the platform and related communications.
2. Information We Collect
We collect account details (name, email, phone), profile data, question and answer content, messages, payment details (processed by providers), and support requests.
3. Usage Data and Cookies
We collect device and usage data (e.g., IP address, browser, pages viewed) and use cookies or similar technologies for security, analytics, and to remember preferences. You can control cookies in your browser settings.
4. How We Use Information
We use information to provide and improve the service, connect clients with experts, process payments, prevent fraud, communicate with you, and comply with legal obligations.
5. Sharing and Disclosure
We share information with service providers (hosting, analytics, email, payments) under contract, and with legal authorities when required. We do not sell personal data.
6. Public Content
Content you post may be visible to others and indexed by search engines. Do not post sensitive information.
7. Marketing and Communications
We may send service or promotional messages. You can opt out of marketing emails through unsubscribe links or account settings.
8. Security
We use reasonable safeguards to protect your information, but no system is 100% secure.
9. Retention
We retain data as long as necessary to provide the service, resolve disputes, and meet legal obligations.
10. Your Rights
You may request access, correction, or deletion of your personal data, subject to legal exceptions.
11. Legal Bases (EEA/UK)
Where applicable, we process data based on contract performance, legitimate interests, consent, and legal obligations.
12. U.S. Privacy Rights
Depending on your state, you may have rights to know, delete, or correct personal data and to opt out of certain data uses. We do not sell personal data.
11. Children
The service is not intended for children under 13. If we learn that a child has provided personal data, we will delete it.
13. International Transfers
Your information may be processed in countries other than your own, which may have different data protection laws.
14. Do Not Track
Some browsers offer a “Do Not Track” signal. We currently do not respond to DNT signals.
15. Changes to This Policy
We may update this policy from time to time. We will post updates and, where required, notify you.
16. Contact
Reach out to us at [email protected] for privacy questions or requests.